Developed by Timewise Systems, InHouse is an innovative service management product that underpins our support-first approach and sets us apart from other providers. This added-value tool helps to safeguard our customers’ operational environments across single or multiple sites. Comprising three key components – device repair coordination, an online helpdesk and hardware performance analysis – InHouse delivers huge benefits to our customers.

Device Repair Coordination

When it comes to hardware repair, many of our competitors offer a limited service, frequently reselling the manufacturer’s original support contract. If customers have any device issues, the onus is often on them to contact the manufacturer to organise collection, repair and return.

That’s not the case with InHouse. Any time you have a physical problem with your hardware, you simply raise a device repair request through our online portal and we take care of the rest. InHouse can automatically arrange for your equipment to be collected, fixed, reconfigured and returned to you in fully operational order – removing the hassle of device maintenance and saving your business precious time and resources.

Online Helpdesk

For any concerns that fall outside the physical repair of your hardware, InHouse features an online helpdesk for easy event logging. Whether it’s a problem with your network, software, or transmission, as soon as you report the issue through our helpdesk function, InHouse raises a unique ticket for your case. A member of our helpdesk team gets in touch with you directly to diagnose your problem and then devises and implements an appropriate solution.

Every ticket is tracked through InHouse and is viewable on the online dashboard, presenting you with a live snapshot of all open cases being investigated across your sites at any given time.

Hardware Performance Analysis

InHouse is more than just a repair and technical administration tool – it is also a complete asset register that allows multiple devices, from various manufacturers, to be managed from a single source.

Working with our team, the data generated by InHouse can be analysed to assess and compare hardware efficacy across all your sites and to detect any anomalies. Access can be configured by the user, and your management or supervisory staff can drill down to the specific details of every facility and device from any location.

The information we extract can help you to measure the individual performance and failure rates of equipment from one site to another, giving full visibility over your operations at a chosen point or range in time. Using this powerful data, managers and business owners can make informed decisions around their hardware suites.

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