When we first engaged with the team at Italicatessen, they were running a busy warehouse with an inefficient and inaccurate paper-based system. Strong growth prompted them to plan a move to a new purpose-built distribution centre and they invited us to work with them to create a paperless environment that would drive efficiencies and enable them to better support their service to customers.
Italicatessen promises the delivery of premium fresh products to their customer’s door without any loss of quality.
We heard how, after safety, time management is the most important element of operations. Italicatessen also relies on a multicultural team, naturally including many Italian operatives, so it was vital that we help them to clearly communicate all essential requests and actions within their process. This would in turn enable the technology to support the high-level discerning human intervention required to deliver safely and on time to the right person in the right place every time.
From our research and analysis with Italicatessen, it became evident that we could help them to make significant improvements to the pick and pack operation within their warehouse, and so we set about designing their new system.
In order to have every part of the operation communicating precisely and succinctly throughout, and working closely with our client’s team, we designed a customised Timewise Systems platform, including the latest generation of voice technology running on the Android platform, for integration with the Italicatessen ERP system.
We then trialled and tested extensively to ensure that when implemented, their new system would deliver the accuracy and efficiencies that they required to underpin their ambitious plans for growth.
As a result, our work together with Italicatessen has helped them to deliver the streamlined, multi-temperature distribution centre they had planned and get time firmly back on their side in this fast-moving environment.
Just as we partner with the producers of the finest Italian meats, cheeses and wines, it’s important for us to choose technology systems partners who can help us ensure that our premium fresh products can be delivered to our customers directly, without any loss in quality.
Thanks to Timewise, we’ve achieved more than 25% timesaving’s in our business, meaning that we’ve been able to better plan our workload, reduce costs internally, whilst improving our customer’s satisfaction.
- Christian Reolon
CEO of Italicatessen
- See the Italicatessen Website