SOTI Partnership
The Challenge
Out of the box, Android devices are essentially unsecured entry points into a company’s network. They come pre-loaded with risky features such as open browsers, active Bluetooth and NFC, and the potential to install unapproved apps. All of these create vulnerabilities in busy operational environments.
For Timewise, the stakes were high. Their customers rely on thousands of Android devices to run mission-critical operations in distribution centres, warehouses and retail backrooms. Any security lapse or downtime could bring those operations to a halt and compromise sensitive business data.
The Response
Timewise uses SOTI MobiControl to lock down and manage every Android device it deploys. From initial boot-up through to ongoing updates and support, each device is fully configured and controlled.
“We treat any Android device as a potential threat vector until we’ve configured it,” says Ronan Clinton, CEO of Timewise. “Our process is to disable everything first. Then we selectively enable only what’s needed for the job.”
SOTI MobiControl enables Timewise to:
- Provision devices at scale – Send configurations and applications to hundreds of devices simultaneously, with minimal manual input required.
- Lock down devices completely – Restrict usage to only pre-approved apps. Operators can’t access the Android environment or use the device outside set parameters.
- Remotely control devices – Diagnose and fix issues from anywhere, greatly increasing the expedience of issue resolution
- Customise for each customer – Offer full management or hand control over to the customer, with isolated cloud-based environments for larger clients.
The result is secure, standardised devices that are always up to date. And always under control.
The Results
For Timewise customers, our oversight of SOTI MobiControl delivers peace of mind.
“Most of our customers just want to know: is it secure, is it compliant, is it working? They don’t want to worry about patching, device misuse, or testing. That’s where we come in,” explains Ronan.
The system is flexible enough to support clients with just two devices or those with thousands of units across multiple sites. In all cases, Timewise provides proactive monitoring, staged software updates and fast remote support.
SOTI MobiControl is particularly well suited to warehouse environments, where remote control and visibility are essential. Unlike other mobile device management tools, SOTI gives Timewise’s support team the ability to manage devices without necessarily physically accessing them. This is essential in large, dispersed operations.
With SOTI, Timewise builds every deployment from the ground up. Devices are locked down by default, with only mission-critical functionality enabled. That approach inherently reduces risk, disables unnecessary entry points (like Bluetooth or SD cards) and keeps customers protected against evolving cyber threats.
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