Being good at what you do is one thing. Being able to prove it, independently, is another. After 18 months of work, Timewise Systems has completed its ISO/IEC27001:2022 certification, the internationally recognised standard for information security management, covering the full breadth of our operations across Ireland and the UK.
It’s a significant milestone, but not, in our view, the most interesting part of the story. What matters more is why we pursued it, how we approached it, and what it now means for the businesses that trust us with their systems every day.
In this article, we’ll explore:
- Why certification became a priority now, rather than at any other point in our history
- How we approached an 18-month process without treating it as a box-ticking exercise
- What’s genuinely changed inside the business as a result
- What being “timewiser” actually means for clients and prospective clients evaluating any provider
1. Why certification, why now
Security has always come first
Security has always sat at the centre of how we operate. But as the threat landscape has grown more serious, and more public, simply saying that has become less sufficient. Customers were increasingly asking directly whether we held independent accreditation, and it became clear that having a recognised certification body stand over what we do carries far more weight than saying it ourselves.
Achieving ISO 27001:2022 certification marks a significant milestone for Timewise Systems. Information security has always been a fundamental part of how we design, develop, implement and support our solutions. This certification provides independent validation of the rigorous controls, processes and governance that underpin our commitment to protecting customer information and maintaining the highest standards of trust, reliability and service.”
Gerard Butler, Software Director, Timewise Systems
A more serious threat landscape
Cyber risk has changed shape in the last few years, particularly as AI-enabled threats become more prevalent. For a business managing critical systems on behalf of major retail, FMCG and logistics clients, self-declared security was no longer enough. Independent verification, through the ISO/IEC standards body, gave us a way to prove what we’d already been claiming
2. How we approached it
The same scoping discipline we bring to every client project
Anyone who’s worked with us knows we bring a particular scoping discipline to client projects, we don’t take shortcuts, and we don’t rush timelines just to hit a date. We applied exactly that same discipline to ourselves. Rather than an aggressive timescale purely to tick the box, we set a detailed timeline that let proper scoping and attention to detail do its job. We also brought in external ISO consultants, not to run the process for us, but to make sure our approach was both accurate and complementary to how we already work.
Continual improvement, not a tick-box exercise
The shift, over 18 months, was from “let’s get compliant” to “let’s get better”. ISO27001’s core principle of continual improvement became the real driver, turning what could have been a compliance exercise into a genuine upgrade in how we operate.
“ISO 27001:2022 certification is not the end of the journey; it is the foundation for continual improvement. We have established an Information Security Management System that will help us continually assess risks, enhance controls and adapt to emerging threats while supporting the long-term needs of our customers and partners.”
Gerard Butler, Software Director, Timewise Systems
3. What’s genuinely changed
We won’t pretend there was a single lightbulb moment, there wasn’t. The value came from structure, accountability, and a systematic approach to improvement, rather than one big discovery. A few concrete changes stand out:
- A move to biometric access for remote working, reducing reliance on passwords and password managers
- A default-deny model for systems access, permitting only what’s needed, mirroring the same disciplined approach we already deploy for clients
- Closer working relationships across our hardware, software and service divisions, brought together by a shared, structured approach to security
None of this happened without some short-term friction, certain everyday tools were temporarily restricted pending risk assessment, and that took longer than we’d expected. We think that’s worth saying plainly, this was real work, not a formality.
“One phrase we often use at Timewise Systems is ‘Please keep the line moving forward.’ It’s a reminder that technology never stands still, and neither can we. Achieving ISO/IEC 27001:2022 certification provides independent assurance to our customers, and to ourselves, that our approach to information security is effective, continually improving, and keeping our IT security line moving forward.”
Andrew Moloney, Technical Director, Timewise Systems
4. What “timewiser” means for you
Skipping the thirty-page questionnaire
For clients and prospective clients, the practical benefit is straightforward, less time spent on security due diligence. Many of our customer relationships used to begin with an extensive security questionnaire, sometimes running to thirty pages of risk-assessment detail. With independent certification in place, that process can now move straight from confirming interest to confirming scope.
“Aside from saving a lot of time by having certification for Timewise, it also means our customers, when risk-assessing, can reduce the length of time it takes them to satisfy their own internal requirements for selecting Timewise as an approved, secure supplier.”
Ronan Clinton, CEO, Timewise Systems
The one question worth asking any provider
f you’re evaluating a systems provider, and security hasn’t come up yet, it’s worth asking now:
“Do you have an independently recognised security accreditation? Because once that answer is yes, it removes the significant barrier of additional investigation.”
Ronan Clinton, CEO, Timewise Systems
At Timewise Systems, we’ve always believed time is the ultimate resource in the supply chain, it’s in our name, after all. ISO27001 certification is the latest example of that belief in action, an investment of 18 months that gives our clients, and their businesses, back the time they’d otherwise spend on due diligence, and the confidence that comes with independently verified security.
From Timewise to timewiser, that’s what this certification means for us, and for you. If you’d like to talk about what secure, well-managed warehouse systems could look like for your business, contact us.